Shipping policy
Shipping Policy
Effective Date: 9/17/2025
Thank you for choosing DVD Game Exchange & Repair.
Please review our shipping guidelines below.
1. Merchandise Orders
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Processing Time: Orders for in-stock merchandise ship within 1–3 business days after payment is received.
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Tracking: Every order includes a tracking number, provided by email once your package leaves our facility.
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Carrier Transit Time: Delivery times vary by carrier and destination. Transit times are not guaranteed and may be affected by weather, holidays, or carrier delays.
2. Mail-In Repairs
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Repair Turnaround: We strive to complete all repairs within 3 business days of your item arriving at our shop.
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Return Shipping: Your repaired item ships back within 24 business hours after the repair invoice is paid.
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Tracking & Delivery: A tracking number will be provided. As with merchandise, transit times are not guaranteed once the package is in the carrier’s possession.
3. Shipping Insurance
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Customer Responsibility: Shipping insurance is the responsibility of the customer for both inbound and outbound shipments.
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Optional Coverage: We offer an option to purchase shipping insurance when ordering repair services for added protection.
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Claims: Any damage that occurs during transit is solely between the customer and the insurance provider. We are not responsible for carrier damage or denied claims.
4. General Notes
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We are not responsible for shipping delays caused by carriers or events beyond our control.
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Please ensure your shipping address is correct when placing an order or sending a repair; we cannot reroute packages once shipped.
